Frequently Asked Questions (FAQ).
FAQ
1. What makes The Mellow Fellow balms unique?
Our balms are handcrafted in small batches using all-natural ingredients like beeswax, shea butter, jojoba oil, arnica, herbal-infused coconut oil, peppermint, tea tree, and vitamin E. Each jar is made with intention and care.
2. Are your balms safe for all skin types?
Yes. Our formulas are gentle and made with natural ingredients. However, as with any topical product, we recommend a patch test before first use.
3. What sizes are available?
We currently offer 30 mL (travel size) and 60 mL (home size) jars in both Original and Unscented.
4. Do you offer refunds?
All sales are final. However, if your product arrives damaged or defective, please contact us at:
📧 chanzthemellowfellow.ca@gmail.com
We’ll make it right.
5. How long does shipping take?
Orders are processed in 1–3 business days. Delivery within Canada usually takes 2–8 business days.
6. Do you offer free shipping?
Yes. We offer free shipping on Canadian orders over $71 CAD (before tax/discounts).
7. How do I become a member?
Membership is available through our Members-Only page, where exclusive offers and content are shared.